Privacy Policy

Effective Date: 6/6/2024

Introduction

Kinya Brown ("we," "our," or "us") is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information collected from users ("you" or "your") of our virtual service-based business. By using our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information: We may collect personal information that you provide to us, including but not limited to your name, email address, phone number, mailing address, payment information, and any other information necessary to provide our services.
Usage Data: We automatically collect information about your interactions with our services. This includes, but is not limited to, IP addresses, browser types, access times, pages viewed, and the referring URL.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our services.

How We Use Your Information

Service Delivery: We use your personal information to provide, maintain, and improve our virtual services, including processing transactions, responding to inquiries, and offering customer support.
Communication: We may use your contact information to send you important updates, promotional materials, and other information related to our services. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions included in these emails.
Analytics: We use usage data and tracking technologies to analyze trends, administer the platform, track user movements, and gather demographic information. This helps us to understand how our services are used and to improve them continuously.

Information Sharing and Disclosure

Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, hosting providers, and email service providers. These third parties are obligated to protect your information and use it solely for the purposes for which they are engaged.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. To exercise these rights, please contact us at [Insert Contact Information].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the new terms.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kinya Brown
Lansing, IL
coachkinya@gmail.com
708-801-8589

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

Practice Policies Terms and Conditions

Name: Kinya M Brown

Email: coachkinya@gmail.com

Phone number: (708) 801-8589

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Appointments and Cancellations

Appointments are scheduled in advance, at a cadence we agree on, based on your goals, treatment needs, and our mutual availability. Payments for each appointment will be made through Platform we are meeting on by debit or credit card or ACH transfer.

Any services needed outside of session, including documentation, will be invoiced outside of platform, as it is an outside of session service. Clinician reserves the right to refuse to complete documentation.

You may cancel appointments in advance without charge, as long as I receive notice far enough in advance. For appointment no-shows or last-minute cancellations, you may be charged a fee. Please reach out to me directly for my latest policy on the cancellation cutoff period and fees.

Availability and After-Hours Emergencies

Providers check for voice mail messages during normal business hours. Messages left outside of normal hours of operation will be picked up the next business day. If you are experiencing suicidal or homicidal thoughts, are in crisis, or need immediate help, please call 911 or go to the nearest emergency department.

Contacting Me

I am often not immediately available by telephone. I do not answer my phone when I am with clients or otherwise unavailable. At these times, you may leave a message on my confidential voicemail and I will return your call once I’ve reviewed your chart, but it may take a day or two for non-urgent matters. I will make every attempt to inform you in advance of planned absences, and provide you with the name and phone number of the mental health professional covering my practice. If I need to cancel an appointment at the last-minute, I will reach out as soon as possible and reschedule, or have a member of my staff connect with you.

Discharge Process

There are several reasons why we may eventually end our professional relationship. You may decide you would prefer to work with a different provider. I may reach the conclusion you would be better served working with someone else. Regardless of the case, I will first discuss with you the reasons for discharging, and if you request, provide you with a list of other qualified providers. I will also extend the discharge process length if necessary based on your treatment needs, including continuing to provide emergency support for a time-limited period after you have been notified of the end of our treatment relationship.

Please note that ongoing failure to pay for treatment, attend sessions, or communicate with me in a respectful and timely manner can also result in discharge from my practice. In these instances, to ensure you have continued access to care, I will still make every reasonable effort to get in touch with you and provide referrals to a new provider before I consider our relationship ended.

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Good Faith Estimate

This is related to speaking engagements only. Please submit inquiry at coachkinya@gmail.com

Topics include:

Relationship Dynamics

Anxiety

Setting Boundaries

People Pleasing

How to connect childhood trauma to the present

Female Empowerment

Disclaimer

Clinician, Kinya M. Brown, has the right to refuse and/or end services rendered, at will.